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Appeal/Reporting Mechanism(YT HOLDINGS)

 
Chapter  General Provisions and Purpose
 
Article 1 Shenzhen Yite Holdings (Group) Co., Ltd. (hereinafter referred to as “Yite Holdings”) and its subsidiaries, including KAI PENG MINING SARLU in the Democratic Republic of Congo (DRC), are committed to conducting business with integrity, openness, inclusivity, and sincerity. We encourage all employees and stakeholders to supervise our management, operations, and business development. To this end, we provide all employees and stakeholders with accessible, efficient channels for feedback and problem resolution. And we ensure that all requests, feedback, and suggestions are addressed promptly and effectively, safeguarding the rights and interests of appellants/whistleblowers. This is crucial for us to foster a harmonious, honest, and progressive production and operational environment, and to improve our management and service.
Article 2 This mechanism applies to Shenzhen Yite Holdings (Group) Co., Ltd. and its subsidiaries. With regard to the specifics of attribution and handling of appeal/reporting, each subsidiary may also establish further channels that suit their individual circumstances.
Article 3 All employees of the Group and its subsidiaries can be both appellants/whistleblowers and respondents.
 

 
Chapter Ⅱ Scope of Acceptance
Article 4 If an employee exhibits any of the following behaviors, any other employee or stakeholder may lodge an appeal or report:
(1)Violation of the company's management regulations;
(2) Poor work attitude, service attitude, or inappropriate behavior;
(3) Unwillingness to correct poor work methods despite reminders;
(4) Negligence or poor performance in work or service;
(5) Unfair practices, unauthorized disclosure of information, malicious defamation, or retaliation;
(6) Spreading negative comments, damaging the company’s image or interests, or causing serious consequences;
(7) Any behavior that contravenes the "Business Ethics & Anti-Corruption Policy".
 

 
Chapter Ⅲ Rights and Responsibilities
Article 5 Rights of the appellant/whistleblower:
(1) If they are subjected to unfair treatment or observe others engaging in behaviors listed in Article 4, they have the right to lodge an appeal/report;
(2) They have the right to lodge an appeal/report anonymously;
(3) Other rights that the appellant/whistleblower should possess.
Article 6 Responsibilities of the appellant/whistleblower:
(1) To reflect the actual situation objectively and truthfully, without exaggeration or fabrication;
(2) To provide accurate and detailed materials (evidence) to substantiate the complaint; 
(3) To adopt a reasonable and cooperative attitude, actively assisting the relevant departments in investigating, gathering evidence, and handling the appeal/report.
 

 
Chapter Ⅳ Forms of Appeal/Reporting
Article 7 Forms of appeal/reporting:
(1) Appeal/Reporting hotline: +86 755-82561824
(2) Dedicated email for appeal/reporting: report@yitegroup.cn
(3) Appeal/Reporting address: Room 05, Floor 87, Ping An Finance Center, No.5033 Yitian Road, Fuan Community, Futian Street, Futian District, Shenzhen - Administrative Department (receive)
(4) Postal code: 518000
(5) The appellant/whistleblower may lodge an appeal/report by sending an email to the above address or calling the above hotline. In areas with underdeveloped internet access, they can also fill out appealing forms (provided by subsidiaries), write letters, or make face-to-face accusations;
(6) Delegation of appeal/reporting to others is not permitted;
(7) The appellant/whistleblower should provide the receiving department with the name, unit, specific circumstances, and related evidence of the person being complained about (this can be detailed in the complaint materials);
(8) Real-name appeal/reporting are encouraged, but anonymous are also accepted;
(9) The appellant/whistleblower should provide their contact information and address (regardless of whether it is real-name or anonymous, valid contact information (phone number or email, etc.) must be provided to facilitate handling coordination and communication);
 (10) The receiving department and the company’s relevant departments/units must strictly maintain the confidentiality of the appellant/whistleblower’s personal information, and any form of information leakage is strictly prohibited. If a leakage is discovered, the company will hold the responsible parties accountable and handle the situation seriously.
 

 
Chapter Ⅴ Acceptance Procedures
Article 8 Acceptance of appeal/reporting:
(1) Upon receiving an appeal/reporting, the Group assigns a corresponding department based on the matter. This department then directly initiates an investigation, verification, and evidence collection process involving the person in charge, responsible individuals, and related personnel of the department being complained about or reported.
(2) For general appeals/reports from subsidiaries, the principle is to first understand the situation and keep a record. Depending on the content of the appeal/reporting, the corresponding department of the subsidiary may be tasked with conducting the investigation. The process should follow the subsidiary’s existing appealing mechanism.
Article 9 Regulations for accepting appeal/report:
(1) Those intending to appeal/report should clearly state or explain the main content of the appeal/reporting and provide their personal information;
(2) For those who lodge an appeal/report in person, the recipient should keep a detailed record;
(3) When accepting an appeal/report, it’s important to reassure the appellant/whistleblower;
(4) All departments and subsidiaries handling the appeal/report should focus on resolving the issue and preventing similar problems from recurring.
(5) All departments and subsidiaries should be open to appeals/reports from employees and stakeholders, handling them with a positive attitude to enhance management capabilities and improve service.
(6) Timeframe for handling appeals/reports:
1. General issues should be investigated and resolved within 5 working days;
2. Intractable problems should be handled with targeted investigations based on the extent and scope of the issue;
(7) If, after investigation, an appeal/report is deemed invalid, the relevant department must provide a reasonable explanation to the complainant, dispelling any misunderstandings or doubts.
 

 
Chapter Ⅵ Interpretation Rights
Article 10 The right to interpret, supervise, and implement this mechanism belongs to Shenzhen Yite Holdings (Group) Co., Ltd.
Article 11 This mechanism comes into effect from the date of its publication.
 


Complaint hotline+86 755-82561824

Complaint E-mailreport@yitegroup.cn

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