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Employee Complaint

Complaint Reporting Mechanism
Chapter Ⅰ General Provisions
Article 1 Shenzhen Yite Holdings (Group) Co., Ltd. (hereinafter referred to as “Yite Holdings”) and its subsidiaries, including KAI PENG MINING SARLU in the Democratic Republic of Congo (DRC)uphold the business philosophy of integrity, openness, inclusiveness and sincerity, and encourage all employees and other stakeholders to supervise our business and management activities. To this end, we provide all employees and other stakeholders with smooth and efficient complaint and report acceptance channels, and ensure that relevant appeals, feedback, opinions can be timely and effective processing, to protect the rights and interests of complaints/whistleblowers. This is essential for us to create a harmonious, clean and progressive production and business environment, and improve management and service levels.
Article 2 Yite Group establishes an audit and supervision department to accept complaints and reports involving companies or individuals of the Group on behalf of the Group, and undertakes to keep all sources of complaints and reports and their related contents strictly confidential.
Article 3 This mechanism applies to Shenzhen Yite Holdings (Group) Co., Ltd. and its subsidiaries.
Chapter Ⅱ Scope of complaints and reports
Article 4 Complaints and reports shall apply to all acts that violate applicable laws, regulations, rules and policies of the Company and affect or damage the interests of the company, including but not limited to:
(1) Group employees work attitude, service attitude, words and deeds of bad behavior;
(2) Acts affecting the company's reputation, harming the company's interests and maliciously damaging the company's property.
(3) unfair treatment due to violations of the law and improper management.
(4) Group employees use their jobs and positions to embezzle company property, misappropriate company funds and other acts of power seeking personal gains;
(5) Group employees accept any form of kickbacks, commissions or other personal benefits;
(6) Group employees maliciously making trouble for partners or asking for bribes and other unreasonable acts;
(7) accompanying, bidding and bidding in the procurement bidding process;
(8) Acts that violate the contract and harm the interests of the Company and its partners during the performance of the contract;
(9) Acts of unfair handling, illegal disclosure, malicious slander, and retaliation.
(1) Group employees work attitude, service attitude, words and deeds of bad behavior;
(2) Acts affecting the company's reputation, harming the company's interests and maliciously damaging the company's property.
(3) unfair treatment due to violations of the law and improper management.
(4) Group employees use their jobs and positions to embezzle company property, misappropriate company funds and other acts of power seeking personal gains;
(5) Group employees accept any form of kickbacks, commissions or other personal benefits;
(6) Group employees maliciously making trouble for partners or asking for bribes and other unreasonable acts;
(7) accompanying, bidding and bidding in the procurement bidding process;
(8) Acts that violate the contract and harm the interests of the Company and its partners during the performance of the contract;
(9) Acts of unfair handling, illegal disclosure, malicious slander, and retaliation.
Chapter Ⅲ Acceptance of complaints and reports
Article 5 Channels for accepting reports:
(1) Mailing address: 87th Floor, Building A, Ping An International Finance Centre(PAFC), Futian District, Shenzhen, Guangdong
(2) Acceptor: Minister of Audit and Supervision
(3) Report Hotline: +86 191 2930 4407
(4) Report E-mail: report@yitegroup.cn
(5) wechat: Yite Holdings
(1) Mailing address: 87th Floor, Building A, Ping An International Finance Centre(PAFC), Futian District, Shenzhen, Guangdong
(2) Acceptor: Minister of Audit and Supervision
(3) Report Hotline: +86 191 2930 4407
(4) Report E-mail: report@yitegroup.cn
(5) wechat: Yite Holdings
Article 6 The complainant is not limited to internal employees of the Group or its affiliated companies, as well as external personnel such as suppliers, customers and other cooperative units cooperating with the Group.
Article 7 The contents of complaints and reports shall have certain relevant evidence and the possibility of investigation. The informant shall, as far as possible, inform the informant of the name, work unit, the specific circumstances and evidence of the violation of the law.
Article 8 The means of complaint reporting may be short messages, telephone calls, emails, letters and visits.
Article 9 Complaints can be reported by real-name reporting or anonymous reporting, real name and anonymous will be equally valued, but more welcome and priority real-name reporting.
Article 10 The Group shall publicize the complaint and report acceptance channels listed in these Measures through internal documents, company websites, company public accounts, integrity agreements, report boards, etc., in order to facilitate whistleblowers to make complaints and reports.
Chapter Ⅳ Rewards and punishments for complaints and reports
Article 11 After investigation, the complaint and report matter is established and the interests of the group are safeguarded, the group will reward the whistleblower, and investigate and punish the responsible person of the incident.
Article 12 After the reported matters are verified by investigation, the company will deal with the relevant personnel in accordance with the rules and regulations according to the seriousness of the circumstances in violation of the company's rules and regulations, resulting in adverse effects or economic losses. In serious cases, if illegal acts are involved, they will be transferred to judicial organs.
Article 13 After investigation and verification, the reported incident is not established, and if it is found that there is malicious reporting or malicious slander, and the reporting behavior of retaliating against others, it will be dealt with seriously; In the case of individual or corporate behavior of external units, they will be blacklisted, not for their cooperation.
Chapter Ⅴ Supplementary Provisions
Article 14 The right of interpretation, supervision and enforcement of this mechanism belongs to Shenzhen Yite Holdings (Group) Co., LTD.
Article 15 This mechanism shall come into force as of the date of promulgation.
Report Hotline:+86 191 2930 4407
Report E-mail:report@yitegroup.cn

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